Consumer Return Trends

Financial Outcomes and Benchmarks

Retailers handled $351 billion in returned merchandise in 2017. That's 10% of sales. Read how the industry in managing the trend toward more legitimate returns (and more fraudulent ones). Find out:
  • Return rate by retail category
  • Loss impact of return fraud and abuse
  • Omnichannel return fraud frequency
  • Holiday return rates and frauds
  • And more!
Get the Consumer Returns Report