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See How Top Omnichannel Retailers Handled Return Capabilities and Experiences in 2021

Incisiv's 2022 Omnichannel Returns Index, developed in partnership with Appriss Retail, assesses top omnichannel retailers' return capabilities and experiences across four key areas:

  • Product content and digital experience
  • Returns policy and information
  • Returns and refund process
  • 360-degree service