Join our next virtual discussion on Thursday, December 10th at 2pm ET.
December Topic:
The Thanksgiving surge just tested your systems and your floor teams at once — return rates and theft both spiked, and the cross-channel gaps you've managed all year got harder to ignore. Join fellow CIOs and Store Ops leaders to course-correct before Christmas, not in the January debrief.
Course-correct before Christmas.
The Thanksgiving surge just ran. Return rates spiked and so did theft. And the cross-channel disconnects between in-store, online, and customer service — the ones you've been working around all year — stopped being manageable.
For CIOs and Store Ops leaders, Q4 is a simultaneous stress test: on whether the data architecture can hold up under peak load, and on whether the process and people on the floor can execute when both spikes hit at once. You've just run the first half. Most orgs find out what broke in the January debrief. This is your chance to course-correct before Christmas.
Join fellow retail CIOs and Store Ops leaders for a conversation on what to adjust going into Christmas — and how to prepare for 2027.
About the Takeback Talks
For every VP+ executive who touches total retail loss.
Loss isn't a loss prevention problem. It hits finance, operations, and the customer experience—simultaneously. The Takeback Talks brings together the cross-functional leaders who own those outcomes for one candid conversation a month.
No vendor pitches just sharing what's actually working across shrink, returns fraud and abuse, and how retailers are taking back profit while protecting good customers.
